All bookings must be made in advance by emailing Pod London. You must allow a minimum of 3 weeks notice to book your experience. No refunds will be given for failure to allow the 3 weeks notice period.
Your voucher is not extendable and must be used before the expiry date. A valid voucher number must be quoted to confirm your experience. Your experience is not confirmed until you have received an emailed booking confirmation. In receipt of your confirmation you must check that all the details are correct as amendments may not be possible at a later date. At the time of booking you will have to confirm whether you wish to partake in a hydro or harness ride. This may not be altered on the day of your experience.
In the event that your chosen time slot is fully booked an alternative time or date will be offered to you. Pod London reserve the right to cancel your booking without prior notice. In the event of a cancellation on our behalf an alternative date or full refund will be offered.
7 days notice will be required if a change of date is requested by the client, If this is not given the riders will forfeit there ride. Riders must adhere to all rules and regulations at our venue on the day of their event. Riders must remain courteous to staff at all times, failure to do so may lead to you being asked to leave the venue without refund.
Restrictions apply for both the hydro ride and harness ride which can be found below. Pod London will assess height and weight restriction on the day of the ride and reserve the right to refuse a rider. Pod London’s judgement is final. Your voucher & emailed confirmation must be presented on the day of your experience, one voucher will admit up to 2 people to your chosen ride (hydro or harness). Failure to present your valid voucher and email confirmation will lead to the full entry price becoming payable. The voucher cannot be used in conjunction with any other offer.
Riders that fail to turn up on the day of their event will forfeit there ride and no refund will be given.
Restrictions
The customer cannot participate in a Pod London descent if they are:
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Unable to produce a valid Pod London Email Confirmation together with a valid voucher number.
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Under 7 years old for the wet & wild ride (Parental consent is required up to the age of 18)
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Under 11 years old or under 4.50ft in height for the harness ride (Parental consent is required up to the age of 18)
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Exceed 95kg for one person .
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Height and weight will be checked on the day of the ride, Pod London’s judgement is final.
- Suffering from high blood pressure or heart condition.
- Suffering from epilepsy.
- Pregnant.
- Under the influence of alcohol or drugs.
- If you suffer from any other conditions and are in doubt of your participation please contact Pod London for further information.
All participants are required to sign a waiver, false information could affect the safety and security of the staff and customers and invalidate the insurance.
Pod London reserves the right to change the terms and conditions at any time without warning. |
