Terms & Conditions

All bookings must be made in advance by booking on www.zorbing.co.uk via the “book a ride” page with your voucher number. We advise to book 2 – 3 weeks in advance for availability for your experience as demand for certain days and timeslots can be high. We offer a 24 hour money back guarantee. All payments made after the 24hr period are non refundable.

If you have purchased a voucher from a third party (e.g activity superstore, red letter days etc) you will need to call our sales line to get the voucher activated and then you will have access to choose your own date and time on our website.

Go Zorbing vouchers are extendable before the expiry date for £10.00 per rider (£20.00 total) and will be extended for another month, the voucher must be booked and used within this month.

Your experience is not confirmed until you have received an emailed booking confirmation. Please check your ‘junk’ folder or call our number if you have not received your confirmation as we use an automated system which could be classed as spam. In receipt of your confirmation you must check that all the details are correct as amendments may not be possible at a later date. You have a choice of either the Harness or Hydro ride which can be decided on the day.

In the event that your chosen time slot is fully booked an alternative time or date will be offered to you. Go Zorbing reserve the right to cancel your booking without prior notice. In the event of a cancellation on our behalf an alternative date will be offered.

Seven days notice will be required if a change of date is requested by the client, If this is not given the riders will forfeit their ride. Riders must adhere to all rules and regulations at our venue on the day of their event. Riders must remain courteous to staff at all times. Failure to do so may lead to you being asked to leave the venue without refund.

Restrictions apply for both the hydro ride and harness ride which can be found below. Go Zorbing will assess height restriction on the day of the ride and reserve the right to refuse a rider.

All participants are required to sign an entrance form disclaimer. False information could affect the safety and security of the staff and customers and invalidate your insurance, therefore it is imperative that you are 100% truthful.

We do not assess weight on the day due to the sensitive nature of the topic; all participants are required to sign a entrance form disclaimer therefore it is imperative that you are 100% truthful. False information could affect the safety and security of the staff and customers and invalidate your insurance. Exceeding the weight restrictions may compromise the harness system and put you, other customers and staff at risk. If we believe you exceed the weight restrictions we reserve the right to refuse a rider.

Go Zorbing’s judgement is final. Your voucher and emailed confirmation must be presented on the day of your experience. One voucher will admit up to 2 people to your chosen ride (hydro or harness). The voucher cannot be used in conjunction with any other offer.

Riders that fail to turn up on the day of their event will forfeit their ride, can not be rebooked and no refund will be given.

Restrictions

The customer cannot participate in a Go Zorbing descent if they:

If you suffer from any other conditions and are in doubt of your participation please contact Go Zorbing for further information.

Go Zorbing Reserves the right to change the terms and conditions at any time without warning.